Frequently Asked Questions
Frequently Asked Questions:
What are your shipping/ delivery options?
Please click here for general shipping regarding shipping information and costs.
How long does delivery take?
We are proud to offer fast shipping. On average our standard printing production takes 2-3 business days from the time the order is placed and transit time from South Carolina reaches 85% of the USA within 3 business days. Production and transit times can be adjusted to meet your needs according to the shipping and delivery table.
WHEN WILL I RECEIVE MY ORDER?
In general, most frame orders are processed, produced and shipped within 5 business days - and typically arrive in 4-5 business days. Canvas orders are usually produced in 5 days, arriving in 5-6 business days. Next day and 2-day express shipping are available, however please note that these options will not affect processing time. International orders typically arrive within 6-10 business via USPS Priority Mail.
WHAT IF I HAVE A HARD DEADLINE I NEED TO MEET, LIKE AN UPCOMING SHOW?
We do our best to ensure your order arrives in a timely manner. However, if you have an important event coming up, you should always pad your deadline date by 3 business days (or more) to be safe, as delays and mistakes can happen in production or with the shipping company. Whatever you are comfortable with. If your deadline is serious make sure you order your prints in time.
HOW ARE YOUR FRAMES SHIPPED?
We ship our frames with a specially-designed packaging system that is superior to standard cardboard corners. The frame is bubble wrapped and bound to a cardboard suspension pad that allows two inches of space to cushion the frame within its shipping box.
What countries do you ship to?
Our printing fulfillment center is located in South Carolina USA so the fasting shipping will occur inside the USA. However we ship to most other countries.
Can I change/cancel my order once it is placed?
We can only make changes if my printing fulfillment center has not processed your order yet. You can cancel your order within one business day of placing your order. After a business day it's possible that your order has already gone into production.
Contact us at artistrybynight@gmail.com and let me know what you need changed or cancelled and I will report back to you the status of the order.
What is your Policy on Returns/Exchanges/Refunds?
All sales are FINAL except for damaged goods or print quality issues. We will provide a no charge replacement or refund for any quality issues. We may request to have the presentation / order returned to us and would provide a return shipping label.
We will provide a refund or a no charge replacement for any orders damaged in shipping. Please keep all packaging. A replacement print can only be issued once we have been provided with clear pictures of the damaged print and the packaging in which it arrived. If the package arrived with visible external damage, please include clear images of all damage to the packaging along with images of any damage to the print or prints.
We do our utmost to ensure that your prints are packaged at our fulfillment center to carefully arrive at their destination.
Original Artwork is shipped directly from the artist in Willow Street, Pennsylvania, USA
If your order you received was incorrect please let us know.
Please contact us at artistrybynight@gmail.com for any and all concerns regarding incorrect or damaged orders or print quality issues.
How long does it take to process a refund?
Typically this can take 7-10 business days
How can I keep up with your new work?
You can sign up for my newsletter where you will receive information about new releases, discount sales, special events, and announcements. Also please follow me on Facebook and Instagram. You can use the icons at the bottom of the page to head directly to my profiles.
